# Monitoring and Alert
# Purpose
Most customers currently interact with the TripLink through the system. However, there are instances where the response times may be excessive, requests may time out, or some business operations may fail.
For example, authorization result notifications are sent from TripLink to the customer system. If the customer system experiences a timeout, it might go unnoticed, potentially leading to financial losses.
Furthermore, if the customer system fails to call TripLink for card activation and lacks proper monitoring, it could also cause significant impact.
To address these issues, we have introduced monitoring and alert functionalities to help customers more effectively track their business operations.
New menu items Alert Dashboard and Monthly Report have been added under the primary directory System Management.
This dashboard enables real-time monitoring of the customer's system status, including notification timeouts and response times. The panels support email alert configuration, allowing customers to receive emails when certain thresholds are reached.
# Alert Dashboard
Alert Dashboard contains 2 tabs: Authorization Performance Panels and Card Function Panels.
# Authorization Performance Panels
Contains 4 panels: Authorization Notification Timeout, Authorization Notification Response Time, Authorization Decision Timeout, Authorization Decision Response Time.
1 Authorization Notification Timeout: The number of authorization notifications which timeout within a period.
2 Authorization Notification Response Time: The response time of authorization notifications within a period, in milliseconds.
3 Authorization Decision Timeout: The number of authorization decisions which timeout within a period.
4 Authorization Decision Response Time: The response time of authorization decisions within a period, in milliseconds.
# Card Function Panels
Contains 1 panels: Create Card Failure.
1 Create Card Failure: The number of card creation requests which failed within a period.
# Alert Notification
Taking Authorization Notification Timeout panel as an example, several buttons are available:
By clicking the alert configuration button on the panel, you can access the Panel Alert Configuration Page:
On this page, you can view the currently configured alert rules for the panel and have the ability to add, edit, and delete alert rules.
# Monthly Report
Under the Monthly Report menu，there are monthly reports that aggregate data on a monthly basis, including the rates of authorization notification timeouts and authorization decision timeouts. The report interface displays metrics in green for compliant values and red for non-compliant values:
This report is generated only for customers whose business volume meets a specific threshold. Additionally, there is an option to download detailed data.